Shipping & Returns

Shipping

Most items will be packaged in a beautiful white “Alex Cairncross” box.  Some silver gifts come in leather presentation cases.  If you require your present to be gift-wrapped, please let us know.  Our gift wrapping service is free of charge.

Our target is to despatch orders within 3 working days but orders will be processed the same or next working day if possible.  All orders are sent by Royal Mail Special Delivery at a cost of £4.95 within the UK.  We are very happy to accept orders to be delivered to any part of the world.  Please contact us for details and prices. 

All orders are subject to stock availability and the authorisation of your payment. The website will indicate any items which are currently out of stock.  However, there may be unusual circumstances where an item may show as available but infact be out of stock.  If this is the case we will let you know as soon as possible and offer an alternative.  If your payment has been processed and the product is not available and an alternative is not acceptable a refund will be offered.

A signature is required upon receipt of your Royal Mail Special Delivery parcel.  The full postage cost will be charged for parcels which are returned undelivered and which are remailed to the customer.  Similarly, no refund will be given for items which are returned undelivered and which are no longer required.

For further information about your order, please contact us at: alex@alexcairncross.co.uk

Returns

If you are not entirely satisfied with your purchase, you may return goods within 7 days of receipt and receive a refund. The goods must be returned, unused, in their original packaging and with the original receipt. This offer does not affect your statutory rights.

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